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WorkStation End User Support

WorkStation End User Support

Job Title: WorkStation End User Support
Contract Type: Contract
Location: Singapore
Industry:
Reference: JOB_002638[880]
Contact Name: JLU (+6565603224)
Contact Email: JLU@geco.asia
Job Published: July 19, 2021 09:00

Job Description

We are looking for a WorkStation End User Support, who is/are able to fulfill the following requirements:

Duration: 12 Months

Requirements:
- Minimum diploma in Information Technology.
- 18-24 months’ experience in hardware, software support and networking operations.
- Good working and troubleshooting knowledge of workstation hardware, Windows 10 and Office 365.
- Team player and possesses a customer service mindset.

Roles and Responsibilities:
- Local Support Services
   -> Resolve incidents raised by end users in a timely manner to meet service level agreements.
   -> Documents and implements standard operating procedures.
   -> Sets up and troubleshoots connectivity or performance issues related to all Accenture collaboration tools.
- Workstation Support
   -> Provides workstation support to local customers, resolving reported hardware, operating systems, and configuration issues through troubleshooting and research.
   -> Involve in the activities around PC life cycle including procurement, tagging of new assets to preparing assets for disposal.
   -> Maintains data integrity and security for workstations environment.
   -> Performs installations, upgrades and backups as requested/necessary.
- Local Technology Coordination
   -> Liaison between local technology and business needs and/or client projects, providing support and advice on technical related issues.
   -> Champions initiatives implemented by the CIO Organization and provides feedback on effectiveness as and when required.
   -> Develops and delivers training to local customers on the use of technology.

Please send your application to applicants@geco.asia with (JOB_002638) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume