WorkStation End User Support
|Job Title:||WorkStation End User Support|
|Contact Name:||JLU (+6565603224)|
|Job Published:||July 19, 2021 09:00|
We are looking for a WorkStation End User Support, who is/are able to fulfill the following requirements:
Duration: 12 Months
- Minimum diploma in Information Technology.
- 18-24 months’ experience in hardware, software support and networking operations.
- Good working and troubleshooting knowledge of workstation hardware, Windows 10 and Office 365.
- Team player and possesses a customer service mindset.
Roles and Responsibilities:
- Local Support Services
-> Resolve incidents raised by end users in a timely manner to meet service level agreements.
-> Documents and implements standard operating procedures.
-> Sets up and troubleshoots connectivity or performance issues related to all Accenture collaboration tools.
- Workstation Support
-> Provides workstation support to local customers, resolving reported hardware, operating systems, and configuration issues through troubleshooting and research.
-> Involve in the activities around PC life cycle including procurement, tagging of new assets to preparing assets for disposal.
-> Maintains data integrity and security for workstations environment.
-> Performs installations, upgrades and backups as requested/necessary.
- Local Technology Coordination
-> Liaison between local technology and business needs and/or client projects, providing support and advice on technical related issues.
-> Champions initiatives implemented by the CIO Organization and provides feedback on effectiveness as and when required.
-> Develops and delivers training to local customers on the use of technology.
Please send your application to email@example.com with (JOB_002638) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary
- Availability information
- A latest MS-WORD Resume