VoIP SIP Engineer

VoIP SIP Engineer

Job Title: VoIP SIP Engineer
Contract Type: Contract
Location: Singapore
Reference: JOB_000818[379]
Contact Name: JLU (+65 6560 3224)
Contact Email:
Job Published: August 07, 2019 09:59

Job Description

We are looking for a VoIP SIP Eengineer, who is/are able to fulfill the following requirements:

Duration: 12 Months


- Experienced in large enterprise & global SIP engineering, development, deployments and support
- Extensive experience with Session Border Controller & Genesys SIP stack,network and voice analysis tools, like NetScout or similar tools Extensive experience with SIP, VoIP & TDM co-environment
- Expert with network and common data centre infrastructure
- Proficient with writing support and procedure diagrams, graphs and documentation Expert knowledge of SIP, RTP, TCP/IP, NAT, WebRTC and packet analysis
- knowledgeable with Genesys Voice Application Troubleshooting & Log Analysis
- Expertise with Layer 3 and QOS,Rules Engines, Session Management, Route Plans, and Traffic Management

- Knowledge in Contact Center Telephony systems

Required Skills:

- 5+ years of Voice Engineering with telephony experience.
- Proficient in writing support and procedure diagrams, graphs and documentation with extensive experience with Genesys 8.x platform architecture.
- Knowledgeable in SIP media gateway and Session Border Controllers (Cisco, ACME,SONUS etc).

Roles and Responsibilities:

- Contact Center Voice engineer for Asia Pacific, including Genesys SIP environment, Genesys Routing, Session Border Controller, SIP Endpoints, and the tools to monitor, alert, and troubleshoot the solutions.
- Ownership and management of the Asia Pacific CCTech environment to ensure application and hardware deployment is optimised for the region.
- Ownership and accountability for CCTech environment readiness, ensuring the platform is appropriately scaled to meet business need.
- Support of CCTech initiatives as they relate to the Voice platform, working with the global and regional teams to identify and define deliverables.
- Identifying system and process improvements relating to the Contact Centre Voice Platform and recommending new solutions and system utilization.
- Tier 2/3 Operational support of the end-to-end Contact Centre Voice solution, taking ownership of mitigation, resolution and followup for impactful P1/P0 incidents and lower priority recurring issues.
- Required to carry a support phone and on support duty rotation (including weekends), as part of a global 24*7 support team.

Please send your application to with (JOB_000818) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary
- Availability information
- A latest MS-WORD Resume

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