Technical Support Specialist
|Job Title:||Technical Support Specialist|
|Contact Name:||JLU (+6565603224)|
|Job Published:||September 07, 2021 12:17|
We are looking for a Technical Support Specialist, who is/are able to fulfill the following requirements:
Duration: 12 Months
- 2+ years of experience in technical support, or similar support role
Roles and Responsibilities:
- Act as the ongoing interface between the client and the system or application.
- Dedicated to quality, using exceptional communication skills to keep our world class systems running.
- Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Maintain a high proficiency of all processes and product updates
- Maintain an internal knowledge base Remain up to date on key workflow changes, operational guidelines, and policy updates.
- Investigate, troubleshoot, recreate, triage, technical issues Follow internal escalation paths across multiples tiers of scaled support
- Ability to troubleshoot issues without existing documentation or workflows
- Meet or exceed daily performance metrics related to key performance indicators, e.g. SLA, Response Time, CSAT, etc
- Ability to research past tickets and document new approvers/workflows as they change
Please send your application to firstname.lastname@example.org with (JOB_002827) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary
- Availability information
- A latest MS-WORD Resume