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Technical Support Specialist

Technical Support Specialist

Job Title: Technical Support Specialist
Contract Type: Contract
Location: Singapore
Industry:
Reference: JOB_002827[699]
Contact Name: JLU (+6565603224)
Contact Email: JLU@geco.asia
Job Published: November 08, 2021 10:54

Job Description

We are looking for a Technical Support Specialist, who is/are able to fulfill the following requirements:

Duration: 12 Months

Requirements:
- 2+ years of experience in technical support, or similar support role

Roles and Responsibilities:
- Act as the ongoing interface between the client and the system or application. 
- Dedicated to quality, using exceptional communication skills to keep our world class systems running. 
- Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. 
- Maintain a high proficiency of all processes and product updates 
- Maintain an internal knowledge base Remain up to date on key workflow changes, operational guidelines, and policy updates. 
- Investigate, troubleshoot, recreate, triage, technical issues Follow internal escalation paths across multiples tiers of scaled support 
- Ability to troubleshoot issues without existing documentation or workflows 
- Meet or exceed daily performance metrics related to key performance indicators, e.g. SLA, Response Time, CSAT, etc 
- Ability to research past tickets and document new approvers/workflows as they change

Please send your application to applicants@geco.asia with (JOB_002827) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume