Solution Architect (Genesys Engage)

Solution Architect (Genesys Engage)

Job Title: Solution Architect (Genesys Engage)
Contract Type: Permanent
Location: Singapore
Reference: JOB_002734[215]
Contact Name: Julius Jovero
Contact Email:
Job Published: October 20, 2021 12:41

Job Description

We are looking for a Solution Architect (Genesys Engage), who is/are able to fulfill the following requirements:

Duration: Permanent

- Degree/ Diploma in IT, Unified Communications or Engineering in related field.
- Certification in Genesys Certified Associate (GCA) and Professional (GCP) is preferred.
- Preferably to have 3–5 years’ experience working and deploying Voice and Genesys Engage suite of products. 
- Experience in analysing URS logs, SIP logs.
- Experience in design and implementation of callflow using composer and designer. 
- Good understanding of data network and internet telecom technology.
- Strong problem solving and organisational skills.
- Able to work in flexible schedule and work beyond outside of normal business hours.
- Require to perform standby duties. 

Roles and Responsibilities:
- Design and implement the whole cycle of Genesys Engage from configuration, implementation, deployment to production. 
- Produce and maintain records for customer installations including architecture, configuration, deployment, maintenance of templates and etc.
- Support daily operations and maintenance services
- Manage service desk ticketing. 
- Provide technical assistance and support via phone, email or onsite.
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
- Monitor and respond quickly and effectively to customer inquiries and ensure appropriate resolution.
- Coordinate and work with vendors, carriers on VOIP infrastructure and trunk services. 
- Perform preventive maintenance of telephony systems.
- Be the escalation support interface with customers.

Please send your application to with (JOB_002734) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume


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