Service Request & QTS Support

Service Request & QTS Support

Job Title: Service Request & QTS Support
Contract Type: Contract
Location: Singapore
Reference: JOB_002610[481]
Contact Name: JLU (+6565603224)
Contact Email:
Job Published: July 05, 2021 15:49

Job Description

We are looking for a Service Request & QTS Support , who is/are able to fulfill the following requirements:

Duration: 12 Months

- Knowledge about Software Development Life Cycle 
- Ability to understand client’s needs 
- Ability to work independently and deliver as a team Good to have skills (Optional)
- Knowledge about IT service management process. 
- Ability to do basic troubleshooting
- Using Incident Management Tools
- Able to work extended hours periodically to meet deadlines if required

Roles and Responsibilities:
- Applicant needs to work with both client and internal teams to confirm the scope for the request, oversees the implementation and obtain closure from client.
- Applicant will be managing end to end process for the service request.
- Applicant will need to be to handle escalation and getting people together to resolve issues.
- Providing support for customer for incidents and service requests using basic technical and service knowledge.
- Ensuring proper documentation for all incidents and requests.
- Following up on incidents with external and internal teams to ensure customer satisfaction.
- Monitoring issues/incidents/requests until they are closed.

Please send your application to with (JOB_002610) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume