Service Request and QTS Support

Service Request and QTS Support

Job Title: Service Request and QTS Support
Contract Type: Contract
Location: Singapore
Reference: JOB_001998[282]
Contact Name: JLU (+65 6560 3224)
Contact Email:
Job Published: February 23, 2021 15:56

Job Description

We are looking for a Service Request and QTS Support, who is/are able to fulfill the following requirements:

Duration: 12 Months


- Primary Skill: Customer Service

Good To Have Skills:
- Test Execution and Management
- Vendor management/Coordination
- Using Incident Management Tools

Application/Infra development/Testing Primary skills:
- Working Knowledge of IT Hardware, Software and networking.
- Requirements Gathering /Analysis.
- Ability to diagnose & address application/hardware issues.

Roles and Responsibilities:
- Providing first/second level of support for customer and system incidents and requests using basic technical and service knowledge
- Assuming initial ownership for the coordination, investigation and documentation of customer and system incidents
- Performing initial level of diagnosis of problems and incidents and resolving them when appropriate
- Interpreting problems or errors at a basic level and assessing the risk of events and escalating appropriately to protect client services
- Ensuring proper documentation for all incidents and requests
- Following up on incidents to ensure customer satisfaction
- Monitoring issues/incidents/requests until they are closed
- Demonstrating a good understanding of the customer's business needs and applying them to the management of system events & incidents
- Executing test plans or scripts
- Developing and maintaining an understanding of customer Service Level Agreements

Please send your application to with (JOB_001998) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume