Service Manager – Network Operations

Service Manager – Network Operations

Job Title: Service Manager – Network Operations
Contract Type: Contract
Location: Singapore
Reference: JOB_002526[527]
Contact Name: BYA (+6565603224)
Contact Email:
Job Published: October 18, 2021 15:38

Job Description

We are looking for a Service Manager – Network Operations, who is/are able to fulfill the following requirements:

Duration: 12 Months

- With 15 plus years of experience in Network operations 
- Experience working on RFPs (solutions / estimates) for infrastructure services. 
- Knowledge in Wireless Networking (CISCO,ARUBA,MERAKI), Network Routing/Switching, Cisco Prime, Cisco ISE, AAA, DNS/DHCP/IPAM, Proxy 
- Experience in running operations with ITIL processes / ITIL certified. 
- Excellent Analytical and troubleshooting skill. 
- Creative thinking in implementing Service improvements (automation, incident reduction, etc.). 
- Excellent presentation skills. 

Roles and Responsibilities:
- Leading team of more than 30 members 
- Team performance management 
- Ability to lead and drive the team towards program objectives. 
- Lead a team of more than 30 members and perform task allocation to the team. Conduct performance appraisals for reporting team members. 
- Engage in third-party vendor interactions. 
- Ensure that all the services under him/her are delivered by adhering to the agreed SLA/KPIs. Define and implement Service Improvement plans.
- Oversee Demand management, Incident & Change management, Problem management and Service Level Management activities in the service. 
- Implement automations in the service resulting in effort and cost savings. Drive continuous service improvements activities in the service. 
- Have regular forums to connect with client to discuss on day-to-day operational topics. Conduct Team meetings regularly. 
- Engage in problem management process for root cause determination & permanent corrective action. 
- Plan and oversee life cycle management activities(e.g. patching and upgrade activities) 
- Leading the activities of Quarterly Maintenance weekends ensuring successful recovery of all the systems post activity. 

Please send your application to with (JOB_002526) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume

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