Service Management Lead (Application Ops)

Service Management Lead (Application Ops)

Job Title: Service Management Lead (Application Ops)
Contract Type: Contract
Location: Singapore
Reference: JOB_001703[384]
Contact Name: JLU (+65 6560 3224)
Contact Email:
Job Published: September 07, 2020 15:09

Job Description

We are looking for a Service Management Lead (Application Ops), who is/are able to fulfill the following requirements:

Duration: 12 Months


- At least 10 years of experience in Application Service Delivery
- Ability to effectively prioritize and execute tasks in an occasionally high-pressure environment
- Additional Job Details:
   -> Service Management
   -> Cloud Service Management
   -> Core Java EE Design Patterns
   -> Program and Project Management
   -> Service Management Framework Design and Implementation

Roles and Responsibilities:
- Support the central operations of the Outsourcing Account Delivery team in managing resources, projects, and budgets to meet both the goals of these teams and clients served
- In charge of notification process for incidents and problem management.
- Triage incident priority and initiate situation management - open/ coordinate bridge call and follow proper incident escalation procedure in the event of priority P1 incidents.
- You are passionate about working with customers and assisting them. You have proven customer service skills
- Use quantitative methods to derive actionable insights and outcomes from data in addition to tracking, reporting (Weekly/Monthly)
- Manage auditor relationship, including facilitating meetings and discussions of findings, and presentation of draft and final management comm

Please send your application to with (JOB_001703) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume

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