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Service Fullfillment Consultant

Service Fullfillment Consultant

Job Title: Service Fullfillment Consultant
Contract Type: Contract
Location: Singapore
Industry:
Reference: JOB_002451[531]
Contact Name: SJH (+6565603224)
Contact Email: SJH@geco.asia
Job Published: May 06, 2021 09:43

Job Description

We are looking for a Service Fullfillment Consultant, who is/are able to fulfill the following requirements:

Duration: 2 Months

Requirements:
- Good understanding of Global Telecommunication / IT services E2E flow 
- Able to build good customer relationships at all levels.
- Good working experience on MS Excel.

Roles and Responsibilities:
- Primary Contact for customers/sales during Service Provisioning
- Handling customer enquiry via call(Hotline) and email.
- Monitoring and tracking of Corporate Domestic Data Circuit Provisioning status.
- Manage, plan and coordinate the provisioning of the Corporate Domestic Data Circuit.
- Manage escalation and exception handling requests from customers/sales
- Provide constant updates to customers on the progress of the implementation.
- Review the Order Workflow of the order in the provisioning system whenever there is a change in the provisioning information, e.g. installation address, in the midst of provisioning 
- Track the implementation of Corporate Base Domestic Data Circuit Provisioning
- Coordinate with various internal and external stakeholders for implementation when required
- Handle and manage escalations and exception cases.
- Ensure all calls/emails enquiries assigned are attended within the specified timeframe
- Provides quality updates to the customers/sales

Please send your application to applicants@geco.asia with (JOB_002451) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume

 


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