Service Desk (Shift Work)

Service Desk (Shift Work)

Job Title: Service Desk (Shift Work)
Contract Type: Contract
Location: Singapore
Reference: JOB_001762[318]
Contact Name: JLU (+65 6560 3224)
Contact Email:
Job Published: September 29, 2020 18:11

Job Description

We are looking for a Service Desk (Shift Work), who is/are able to fulfill the following requirements:

Duration: 12 Months


- At least 1 - 2 years of IT Helpdesk experience in call centre environment
- Primary Skill: Service Desk Management
- Additional Job Details:
   -> Service Desk
   -> Customer Service Management

Roles and Responsibilities:
- Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations.
- Receives and responds to customer problems, issues, and requests.
- Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents.
- Help other support team members to resolve urgent/outstanding issues.
- Act as a contact point between Helpdesk Operations and Other teams.
- Assist supervisor to provide report to the management.
- Job is performed with minimal supervision.
- 24 hrs rotating shift

Please send your application to with (JOB_001762) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume