Service Desk Lead
|Job Title:||Service Desk Lead|
|Contact Name:||SJH (+65 6560 3224)|
|Job Published:||October 16, 2019 10:31|
We are looking for a Service Desk Lead, who is/are able to fulfill the following requirements:
Duration: 12 Months
- At least 6-7 years of experience with at least 2 years of team lead experience
- Experience in service delivery management and reports generation would be preferred.
- Experienced in Microsoft Excel, Microsoft Powerpoint and other Microsoft Office Applications
- Experienced in dealing with senior stakeholders from both the client and end client.
Roles and Responsibilities:
- Manage the overall performance of the Service Desk team and ensure that service delivery targets are met.
- Work closely with the Operations Manager and the various leads of Operations in the delivery of Service Management or Operations' reports
- Responsible in tracking all incidents and service requests logged or raised by users in line with the agreed SLAs and standards.
- Coordinate with Support team in the management of critical incidents associated with user communication, analysis and resolution and any other activities defined in the standard operating procedure.
- Attend client-facing meeting to provide status updates on the incidents or service requests received as well as areas relating to Service Desk.
Please send your application to email@example.com with (JOB_001116) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary
- Availability information
- A latest MS-WORD Resume