Service Desk Consultant
|Job Title:||Service Desk Consultant|
|Contact Name:||JLU (+65 65603224)|
|Job Published:||July 27, 2020 11:30|
We are looking for a Service Desk Consultant, who is/are able to fulfill the following requirements:
Duration: 12 Months
- With at least 1 - 2 years of IT Helpdesk experience in call centre environment
Roles and Responsibilities:
- Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations.
- Receives and responds to customer problems, issues, and requests.
- Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents.
- Help other support team members to resolve urgent/outstanding issues.
- Act as a contact point between Helpdesk Operations and Other teams.
- Assist supervisor to provide report to the management
Please send your application to firstname.lastname@example.org with (JOB_001620) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary
- Availability information
- A latest MS-WORD Resume