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Service Desk Consultant

Service Desk Consultant

Job Title: Service Desk Consultant
Contract Type: Contract
Location: Singapore
Industry:
Reference: JOB_001620[379]
Contact Name: JLU (+65 65603224)
Contact Email: JLU@geco.asia
Job Published: July 27, 2020 11:30

Job Description

We are looking for a Service Desk Consultant, who is/are able to fulfill the following requirements:

Duration: 12 Months

Requirements:
- With at least 1 - 2 years of IT Helpdesk experience in call centre environment

Roles and Responsibilities:
- Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations.
- Receives and responds to customer problems, issues, and requests.
- Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents.
- Help other support team members to resolve urgent/outstanding issues.
- Act as a contact point between Helpdesk Operations and Other teams.
- Assist supervisor to provide report to the management

Please send your application to applicants@geco.asia with (JOB_001620) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume