Service Desk Consultant
|Job Title:||Service Desk Consultant|
|Contact Name:||JLU (+6565603224)|
|Job Published:||January 07, 2021 10:15|
We are looking for a Service Desk Consultant, who is/are able to fulfill the following requirements:
Duration: 12 Months
- Primary Skill: Service Desk Management
- With at least 1 - 2 years of IT Helpdesk experience in call centre environment
Roles and Responsibilities:
- Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations.
- Receives and responds to customer problems, issues, and requests.
- Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents. Help other support team members to resolve urgent/outstanding issues.
- Act as a contact point between Helpdesk Operations and Other teams. Assist supervisor to provide report to the management.
- Job is performed with minimal supervision.
Please send your application to email@example.com with (JOB_002027) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary
- Availability information
- A latest MS-WORD Resume