Service Desk Consultant

Service Desk Consultant

Job Title: Service Desk Consultant
Contract Type: Contract
Location: Singapore
Reference: JOB_002027[420]
Contact Name: JLU (+6565603224)
Contact Email:
Job Published: January 07, 2021 10:15

Job Description

We are looking for a Service Desk Consultant, who is/are able to fulfill the following requirements:

Duration: 12 Months

- Primary Skill: Service Desk Management
- With at least 1 - 2 years of IT Helpdesk experience in call centre environment

Roles and Responsibilities:
- Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations.
- Receives and responds to customer problems, issues, and requests.
- Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents. Help other support team members to resolve urgent/outstanding issues.
- Act as a contact point between Helpdesk Operations and Other teams. Assist supervisor to provide report to the management.
- Job is performed with minimal supervision.

Please send your application to with (JOB_002027) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume