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Service Desk Consultant

Service Desk Consultant

Job Title: Service Desk Consultant
Contract Type: Contract
Location: Singapore
Industry:
Reference: JOB_001875[553]
Contact Name: JLU (+65 6560 3224)
Contact Email: JLU@geco.asia
Job Published: November 08, 2020 14:03

Job Description

We are looking for a Service Desk Consultant, who is/are able to fulfill the following requirements:

Duration: 12 Months

Requirements:

- Primary Skill: Service Desk Management
- At least 1 - 2 years of IT Helpdesk experience in call centre environment

Roles and Responsibilities:
- Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations. 
- Receives and responds to customer problems, issues, and requests. 
- Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents. 
- Help other support team members to resolve urgent/outstanding issues. 
- Act as a contact point between Helpdesk Operations and Other teams. 
- Assist supervisor to provide report to the management. 
- Job is performed with minimal supervision.

 

Please send your application to applicants@geco.asia with (JOB_001875) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume