Service Desk Agent

Service Desk Agent

Job Title: Service Desk Agent
Contract Type: Contract
Location: Philippines
Reference: JOB_002348[349]
Contact Name: SJH (+65 6560 3224)
Contact Email:
Job Published: June 30, 2021 15:07

Job Description

We are looking for a Service Desk Agent, who is/are able to fulfill the following requirements:

Duration: 12 Months

- Primary Skill: Service Desk Management
- Previous working experience in IT support.
- Can work individually and a team player
- Attention to detail

Roles and Responsibilities:
- Open the Technical support issue
- Supply information about incident
- Support the AWS API (standard changes opened via Ticketing Tool) – SME for interface
- Submit queries related to General Guidance on AMS or other AWS Services and classify their priority
- Request details of changes made by AMS team or AMS tools (using Athena queries)

Please send your application to with (JOB_002348) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume