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Service Delivery Operations Lead

Service Delivery Operations Lead

Job Title: Service Delivery Operations Lead
Contract Type: Contract
Location: Singapore
Industry:
Reference: JOB_002400[573]
Contact Name: JLU (+6565603224)
Contact Email: JLU@geco.asia
Job Published: April 22, 2021 10:54

Job Description

We are looking for a Service Delivery Operations Lead, who is/are able to fulfill the following requirements:

Duration: 12 Months

Requirements:
- Primary Skill Business Operations Management
- 10-15 years of IT Management and Service Management 
- Experience managing large teams of over 50 in size 
- Demonstrated experience in managing the full stack of service delivery (application, infrastructure, security, service desk) 
- Experience in Health IT 
- Experience in windows service and batch application 
- Knowledge in PEGA

Roles and Responsibilities:
- Fully responsible and accountable for ensuring the smooth and stable operations of critical healthcare systems
- Responsible for end-to-end service delivery and managing the application, infrastructure, security and service desk teams
- Responsible for managing and coordinating the resolution of all critical issues to minimize disruptions to the 24x7 operations of the system
- Understand, execute and track all service delivery commitments to the client as part of the contract
- Address escalations from the Client Qualifications
- Demonstrated experience in working in a highly complex environment (multi-site delivery, multi-project, critical infrastructure, 24x7 operations)
- To own and drive activities with internal teams and clients, ensuring comprehensive delivery of work in the Operations.
- Lead the day-to-day activities of the Operations team and coordinate with managers to develop, establish and maintain project management standards and procedures.
- Manage client to drive activities to closure.
- Coordinate the identification of resource needs to support Operations efforts and manage the daily activities of the teams in alignment with project plans.

Please send your application to applicants@geco.asia with (JOB_002400) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume