Service Delivery Manager

Service Delivery Manager

Job Title: Service Delivery Manager
Contract Type: Contract
Location: Philippines
Reference: JOB_002352[872]
Contact Name: SJH (+6565603224)
Contact Email:
Job Published: June 30, 2021 15:07

Job Description

We are looking for a Service Delivery Manager, who is/are able to fulfill the following requirements:

- Bachelor's degree in a Business-related field.
- 3+ years experience in customer service and front desk.
- Good IT skills and the ability to use business support software.
- Excellent tracking and customer service skills.
- Strong teamwork skills and attention to detail. 

Roles and Responsibilities:
- Coordinating across all delivery teams to ensure successful delivery of each release/service.
- Major Incident ownership from designation through to resolution, including Incident Report completion.
- Ensure tickets/requests are raised with required documentations and follow defined Software Development Life Cycle processes.
- Ownership of Problem Management when impacting the Service including third party vendors.
- Participation in the Change Management process when the Service is affected by assessing risk impacts.
- Monitoring of SLAs to ensure adherence 
- Liaise, coordinate and prioritize activities with Client, 3rd Parties and L2 resources during EoP processing.
- Assigning and monitoring Level 3 backlog, defects and enhancements.
- Prepare, collate and submit/present defined KPIs and statistics.
- Ensure consistent communication internally and externally.

Please send your application to with (JOB_002352) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume