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Service Delivery Management

Service Delivery Management

Job Title: Service Delivery Management
Contract Type: Contract
Location: Singapore
Industry:
Reference: JOB_002496[12]
Contact Name: SJH (+6565603224)
Contact Email: SJH@geco.asia
Job Published: May 25, 2021 12:01

Job Description

We are looking for a Service Delivery Management, who is/are able to fulfill the following requirements:

Duration: 12 Months

Requirements:
- A Bachelor's degree in a Business-related field.
- 3+ years experience in customer service and front desk
- Good IT skills and the ability to use business support software.
- Excellent tracking and customer service skills.
- Strong teamwork skills and attention to detail.

Roles and Responsibilities:
- Coordinating across all delivery teams to ensure successful delivery of each release/service
- Major Incident ownership from designation through to resolution, including Incident Report completion
- Ensure tickets/requests are raised with required documentations and follow defined Software Development Life Cycle processes
- Ownership of Problem Management when impacting the Service including third party vendors
- Participation in the Change Management process when the Service is affected by assessing risk impacts
- Monitoring of SLAs to ensure adherence 
- Liaise, coordinate and prioritize activities with Client, 3rd Parties and L2 resources during EoP processing
- Assigning and monitoring Level 3 backlog, defects and enhancements
- Prepare, collate and submit/present defined KPIs and statistics
- Ensure consistent communication internally and externally

Please send your application to applicants@geco.asia with (JOB_002496) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume