Service Consultant (ITIL & EUC)

Service Consultant (ITIL & EUC)

Job Title: Service Consultant (ITIL & EUC)
Contract Type: Contract
Location: Singapore
Reference: JOB_002898[774]
Contact Name: SJH (+6565603224)
Contact Email:
Job Published: December 06, 2021 10:15

Job Description

We are looking for a Service Consultant (ITIL & EUC), who is/are able to fulfill the following requirements:

Duration: 6 Months

- With atleast 10 years of experience
- Working knowledge of EUC operations including Remote sup-port and Deskside support
- Know how on ITIL Framework 
- ITIL Certification would be recommended 
- Experience in Stakeholder management
- Experience in Partner management
- Proven Customer Service skills

Roles and Responsibilities:
- Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.
- Point of Contact for IT Teams and Vendors at across geographies. 
- Point of Contact for future Infrastructure Enhancement and requirement gathering. 
- Coordinate with IT teams at different client Sites for Incident resolution and Project Implementations
- Manage IT Service Delivery at onshore Locations
- Coordinate with Offshore IT Team for coherence with Business require-ments.
- Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
- Work with PMO on short/long term IT Project implementations
- Work with Delivery SPOCs and client Business users on IT requirements
- Coordination with 3rd party vendor / contractors  on IT System up-grade/break fix /new installations
- Vendor Contract and License Management
- Implement Service improvement and Transformation initiatives

Please send your application to with (JOB_002898) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume