Risk Ops

Risk Ops

Job Title: Risk Ops
Contract Type: Contract
Location: Singapore
Reference: JOB_001278[77]
Contact Name: SJH (+65 6560 3224)
Contact Email:
Job Published: January 22, 2020 12:44

Job Description

We are looking for a Risk Ops, who is/are able to fulfill the following requirements:

Duration: 12 Months

- Primary Skill: Customer Experience Management
- Diploma in Accounting, Finance or any Business related course with 3+ years working experience in related field
- Degree holder with 1-year relevant internship/ work experience
- Degree holders in Accounting, Finance or any Business related course
- Competencies:
     -> Adaptable to learn new processes, concepts, and skills
     -> Demonstrates the ability to work as part of a team
     -> Able to work under time pressure, able to prioritise workload and meet strict deadlines
     -> Strong analytical and problem solving skills
     -> Positive attitude and flexible, especially in the period of month/quarter/year-end closing

Roles and Responsibilities:
- Disk Operations Analyst
- Work with Client to determine fraud cases and assess risk
- Attend to general enquiries
- Conduct QA checks on calls for junior agents
- Check on refund cases and provide approval
- Support all payment related matters
- Analyze the trends and data of the market, thus using it to build necessary tools
- Required to do translation for Fraud Trends

Please send your application to with (JOB_001278) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume

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