Payments Partner Support

Payments Partner Support

Job Title: Payments Partner Support
Contract Type: Contract
Location: Singapore
Reference: JOB_002660[74]
Contact Name: JLU (+6565603224)
Contact Email:
Job Published: July 23, 2021 11:11

Job Description

We are looking for a Payments Partner Support, who is/are able to fulfill the following requirements:

Duration: 12 Months

- BA/BS degree in a technical discipline or equivalent practical experience. 
- Degree in computer science preferred. 
- Working knowledge of SQL and Linux operating system. 
- Programming or scripting experience is a plus. 
- Previous experience with regular expressions is a plus. 
- Strong analytical skills, troubleshooting, and problem-solving skills. 
- Highly detail and process oriented. 
- Good at documenting new processes and keeping documentation up to date. 
- Strong sense of responsibility and ability to work independently. 
- Proactivity is very important for this role.

Roles and Responsibilities:
- Monitor, identify, and troubleshoot issues for partner integrations
- Act as point of contact to discuss post-launch issues with partners
- Identify opportunities for process improvements
- Accurately maintain case management system, and record status of work
- Utilize debugging tools to fix or triage partner issues autonomously
- Identify when cases require escalation, and engage with higher support tiers to hand off cases
- Follow documented process flows and playbooks to resolve partner issues
- Ensure prompt and proper resolution of technical challenges
- Document new processes and keep documentation up to date

Please send your application to with (JOB_002660) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume