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Office 365 Migration and Support

Office 365 Migration and Support

Job Title: Office 365 Migration and Support
Contract Type: Contract
Location: Singapore
Industry:
Reference: JOB_001276[107]
Contact Name: SBO (+65 6560 3224)
Contact Email: applicants@geco.asia
Job Published: January 17, 2020 14:48

Job Description

We are looking for a Office 365 Migration and Support, who is/are able to fulfill the following requirements:

Duration: 6 Months

Requirements:
- Extensive knowledge of the Windows 10 and Windows Server 2016 platforms
- Extensive knowledge of Office 365
- Proven track record in a technical support environment 
- Windows 10 platform support skills (preferably to MCP level)
- Novell/Netware administration tools knowledge
- Network connectivity awareness
- Office 2016 / Office 365 suite knowledge
- Remote support products
- Internet browsers (I.E & Firefox)
- Client focus 
     -> Appreciates customer concept
     -> Is understanding of and sympathetic to client requirements 
     -> Appreciates the potential business and technological impacts of issues
- PDA implementation and troubleshooting
- Ability to work unsupervised and prioritize workloads

Roles and Responsibilities:
- Analysis and resolution of user desktop issues via remote support toolsets.
- Co-ordination of issues with field operations support technicians
- Management of incidents in a multi disciplined environment
- ID Administration functions
- User configuration updates 
- Application and patch deployment (where required)
- User education and training (where required)
- Support of technical tests
- User service request completion
- Incident escalation 
- Handling of difficult and demanding client base
- Working to defined service level metrics 

Please send your application to applicants@geco.asia with (JOB_001276) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume