Media Ops General Support Operations Analyst

Media Ops General Support Operations Analyst

Job Title: Media Ops General Support Operations Analyst
Contract Type: Contract
Location: Singapore
Reference: JOB_001575[517]
Contact Name: SJH (+65 65603224)
Contact Email:
Job Published: June 23, 2020 15:27

Job Description

We are looking for a Media Ops General Support Operations Analyst, who is/are able to fulfill the following requirements:

Duration: 12 Months

- 2+ years of experience in online operations, account management or technical support in a contact centre environment is essential
- Strong Skillset around attention to detail, organizational and problem-solving skills and a proven ability to drive results
- Ability to adapt and learn quickly in a fast-changing corporate environment and work cross-functionally across multiple time zones and functions
- Industry and business knowledge of online marketing space, content creation, digital publishing and/or media companies preferred
- Strong understanding of country market nuances and landscape, including geopolitical, economic and social issues.
- Strong Social Media Savviness.

Roles and Responsibilities:
- Become an expert in the support experience for public figures, content creators, and media companies
- Develop investigative skills for identifying sources of verification in various cultural contexts
- Manage high volume ticket queues in a consistent and efficient manner
- Serve as the primary support point of contact for content creators, public figures, and media companies regarding the verification of their pages and content
- Support and communicate with public figures, content creators and media partners, to understand and resolve their inbound product questions and issues
- Communicate and collaborate cross-functionally to lead creator and partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
- Support charities utilizing their payments, issues and queries as part of our social initiatives
- Play an active role by contributing to improving policies and processes.
- Communicate effectively to educate Partners on our Products and provide recommendations when necessary.
- Work with support team to evaluate Partner’s issues/problems, Identify root causes and derive solutions


Please send your application to with (JOB_001575) in Subject line and highlighting:


- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume