Level 3 Support Engineer -Java

Level 3 Support Engineer -Java

Job Title: Level 3 Support Engineer -Java
Contract Type: Contract
Location: Singapore
Reference: JOB_002432[985]
Contact Name: JLU (+6565603224)
Contact Email:
Job Published: May 03, 2021 10:05

Job Description

We are looking for a Level 3 Support Engineer -Java, who is/are able to fulfill the following requirements:

Duration: 12 Months

- Primary Skill: Java Technology
- In-depth knowledge of Java, MS SQL, Informatica, Oracle PL/SQL 

Roles and Responsibilities:
- Well versed with ITIL Concepts - Incident, Problem, Change and Release Management
- Knowledge management 
- Perform and manage incident and event tickets, determine priority, and resolution from Level 1 escalation within defined SLA in compliance to Client's incident management process 
- Escalate incident and event tickets to Level 3 teams within defined SLA in compliance to client's incident management process 
- Perform in-depth production incident troubleshooting, fix any production incident and monitor the fixes to ensure correct resolution. 
- Provide trend analysis and root cause analysis on recurring incidents and defects 
- Review and plan continuous improvements to ensure smooth running of the applications 
- Manage application jobs 
- Provide instructions to Level 1 Application Operations team for jobs recovery/execution 

Please send your application to with (JOB_002432) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume