Level 2 Support Engineer (Oracle PL/SQL)

Level 2 Support Engineer (Oracle PL/SQL)

Job Title: Level 2 Support Engineer (Oracle PL/SQL)
Contract Type: Contract
Location: Singapore
Reference: JOB_001811[382]
Contact Name: JLU (+65 6560 3224)
Contact Email:
Job Published: October 22, 2020 17:31

Job Description

We are looking for a Level 2 Support Engineer (Oracle PL/SQL), who is/are able to fulfill the following requirements:

Duration: 12 Months

- Well versed with ITIL Concepts - Incident, Problem, Change and Release Management, Knowledge management
- At least 3 years of relevant production support and/or development experience for Informatica technologies within banking domain 
- Strong in Oracle PL/SQL coding 
- Experience in working closely with clients providing required services

Roles and Responsibilities:
- Perform and manage incident and event tickets, determine priority, and resolution from Level 1 escalation within defined SLA in compliance to Client’s incident management process
- Escalate incident and event tickets to Level 3 teams within defined SLA in compliance to client’s incident management process
- Perform in-depth production incident troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution.
- Provide trend analysis and root cause analysis on recurring incidents and defects
- Review and plan continuous improvements to ensure smooth running of the applications
- Manage application jobs, and provide instructions to Level 1 Application Operations team for jobs recovery/execution
- Perform Service Requests (e.g. data patching, extraction of data or report, answer usage queries, etc.)
- Build and update knowledge base from incident and problem tickets
- Must comply with client’s standards such as the System Development Life Cycle (SDLC), IT security policies, best practices, procedures & guidelines

Please send your application to with (JOB_001811) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume