Level 2 Application Support

Level 2 Application Support

Job Title: Level 2 Application Support
Contract Type: Contract
Location: Philippines
Reference: JOB_002350[298]
Contact Name: SJH (+6565603224)
Contact Email:
Job Published: September 03, 2021 10:29

Job Description

We are looking for a Level 2 Application Support, who is/are able to fulfill the following requirements:

- 3+ years working in 2nd Level Support team.
- Technical knowledge of banking products and services.
- Oracle, Java and AWS knowledge helpful.
- Involved technical understanding of industry standards and practices
- ITIL process knowledge and used to manage tickets
- Knowledge of relevant tools and applicable software programs.
- Troubleshooting and analytical skills
- Experience with AWS cloud is highly desirable
- Team Player
- Able to work in different shifts (night on-call, day shift and adhoc weekend support)

Roles and Responsibilities:
- Functional knowledge of involved applications, data to be able to do impact analysis, troubleshooting or involve/co-ordinate with other teams.
- Follow incident management process end-to-end in a timely manner including triage of incident.
- Ensure problem ticket raised (PRB) and required teams, stakeholders are informed.
- Differentiate between incident and service request. Fulfil adhoc small reporting requirements.
- EOD Batch ownership in productive environment.
- Health checks and application monitoring.
- Manage end user’s expectation and other relevant stakeholders.

Please send your application to with (JOB_002350) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume