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Level 2 Application Support

Level 2 Application Support

Job Title: Level 2 Application Support
Contract Type: Contract
Location: Singapore
Industry:
Reference: JOB_002598[210]
Contact Name: JLU (+65 6560 3224)
Contact Email: JLU@geco.asia
Job Published: June 29, 2021 19:29

Job Description

We are looking for a Level 2 Application Support, who is/are able to fulfill the following requirements:

Duration: 12 Months

Requirements:

- Primary Skill Java Technology
- Well versed with ITIL Concepts - Incident, Problem, Change and Release Management, Knowledge management
- In-depth knowledge of Java, Oracle PL/SQL
- Additional skills: SAP Business Objects, Crystal Reports

Roles and Responsibilities:
- Perform and manage incident and event tickets, determine priority, and resolution from Level 1 escalation within defined SLA in compliance to Client s incident management process
- Escalate incident and event tickets to Level 3 teams within defined SLA in compliance to client s incident management process
- Perform in-depth production incident troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution.
- Provide trend analysis and root cause analysis on recurring incidents and defects
- Review and plan continuous improvements to ensure smooth running of the applications

Please send your application to applicants@geco.asia with (JOB_002598) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume