L3 Support Engineer (Java)

L3 Support Engineer (Java)

Job Title: L3 Support Engineer (Java)
Contract Type: Contract
Location: Singapore
Reference: JOB_002266[999]
Contact Name: JLU (+65 6560 3224)
Contact Email:
Job Published: March 19, 2021 10:15

Job Description

We are looking for a L3 Support Engineer (Java), who is/are able to fulfill the following requirements:

Duration: 24 months


- Primary Skill: Java Technology
- In depth knowledge of Java, MS SQL, Informatica, Oracle PL SQL
- Well versed with ITIL Concepts Incident, Problem, Change and Release Management, Knowledge management

Roles and Responsibilities:
- Perform and manage incident and event tickets, determine priority, and resolution from Level 1 escalation within defined SLA in compliance to Client s incident management process
- Escalate incident and event tickets to Level 3 teams within defined SLA in compliance to client s incident management process
- Perform in depth production incident troubleshooting, fix any production incident and monitor the fixes to ensure correct resolution • Provide trend analysis and root cause analysis on recurring incidents and defect
- Review and plan continuous improvements to ensure smooth running of the applications
- Manage application jobs, and provide instructions to Level 1 Application Operations team for jobs recovery execution

Please send your application to with (JOB_002266) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume