IT Customer Service Representative (L1 Support)
|Job Title:||IT Customer Service Representative (L1 Support)|
|Contact Name:||SJH (+65 6560 3224)|
|Job Published:||November 18, 2019 17:27|
We are looking for a SAP IT Customer Service Representative (L1 Support), who is/are able to fulfill the following requirements:
Duration: 12 Months
- At least 1-2 years of IT service desk experience
Roles and Responsibilities:
- Log and Track customer system problems, incidents, issues, requests and queries
- Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
- Primary responsibilities are focused on communication with users to update them on issue status, managing customer satisfaction surveys and tracking of contractual SLAs and KPIs for system problems and IAs.
Please send your application to firstname.lastname@example.org with (JOB_001185) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary
- Availability information
- A latest MS-WORD Resume