IT Customer Service Representative (Helpdesk)
|Job Title:||IT Customer Service Representative (Helpdesk)|
|Contact Name:||JLU (+6565603224)|
|Job Published:||September 08, 2021 09:41|
We are looking for a IT Customer Service Representative (Helpdesk), who is/are able to fulfill the following requirements:
Duration: 12 Months
- Primary Skill: Customer Service
Roles and Responsibilities:
- Provides Level 2 support.
- Logs all incidents and service requests in share point ticketing system
- Uses the appropriate Incident Types and Service categories for logging incidents and Service Requests.
- Ensures end-to-end user experience and provides a single point-of-contact for the users.
- Take ownership of user problems, follow up the status of problems on behalf of the user, and communicate progress in a timely manner.
Please send your application to email@example.com with (JOB_002834) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary
- Availability information
- A latest MS-WORD Resume
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