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IT Customer Service Representative (Helpdesk)

IT Customer Service Representative (Helpdesk)

Job Title: IT Customer Service Representative (Helpdesk)
Contract Type: Contract
Location: Singapore
Industry:
Reference: JOB_002834[270]
Contact Name: JLU (+6565603224)
Contact Email: JLU@geco.asia
Job Published: September 08, 2021 09:41

Job Description

We are looking for a IT Customer Service Representative (Helpdesk), who is/are able to fulfill the following requirements:

Duration: 12 Months

Requirements:
- Primary Skill: Customer Service

Roles and Responsibilities:
- Provides Level 2 support.
- Logs all incidents and service requests in share point ticketing system
- Uses the appropriate Incident Types and Service categories for logging incidents and Service Requests.
- Ensures end-to-end user experience and provides a single point-of-contact for the users.
- Take ownership of user problems, follow up the status of problems on behalf of the user, and communicate progress in a timely manner.

Please send your application to applicants@geco.asia with (JOB_002834) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume