Infrastructure Service Lead (Windows Server)

Infrastructure Service Lead (Windows Server)

Job Title: Infrastructure Service Lead (Windows Server)
Contract Type: Contract
Location: Singapore
Reference: JOB_002527[614]
Contact Name: BYA (+6565603224)
Contact Email:
Job Published: October 18, 2021 15:39

Job Description

We are looking for a Infrastructure Service Lead (Windows Server), who is/are able to fulfill the following requirements:

Duration: 12 Months

- With 10 - 12 Years of experience Windows Server administration. 
- Troubleshooting skills with Windows Servers, SCCM 
- Knowledge of maintaining Antivirus management servers 
- Able to use SCCM Collection to push the packages, patches 
- Working knowledge on SSCM and SCOM  
- Knowledge of administering HP/Dell/IBM System X infrastructure. 
- Knowledge of Microsoft Azure technology. 
- Good Team Player 
- Leadership skills 
- Leading team of 10-15 members 
- Proactive problem solving 
- The ability to be supportive and motivate others. 
- Experience in running operations with ITIL processes / ITIL certified. 
- Excellent Analytical and troubleshooting skill. 
- Creative thinking in implementing Service improvements (automation, incident reduction, etc.). 
- Willingness and flexibility to learn new technologies scale up quickly and adapt to different roles as the situation demands. 
- Experienced in running operations following ITIL processes.
- Experienced in writing RFPs solutions and presentations during client visits. 

Roles and Responsibilities:
- Maintain Windows 2008 R2/2012/2016 and upgrades, patches. 
- Maintain and Administer AD (Windows 2008R2) 
- Maintain and Administer Microsoft Cluster solutions. 
- Understanding of IBM TSM/EMC Networker tool set. 
- Good scripting knowledge using PowerShell, CLI 
- Understanding of VMWare virtualization technologies 
- Understanding of Storage technologies 
- Ensure that Service is delivered by adhering to the agreed SLA/KPIs. Define and implement Service Improvement plans. 
- Oversee Demand management, Incident & Change management, Problem management and Service Level Management activities in the service. 
- Implement automations in the service resulting in effort and cost savings. Drive continuous service improvements activities in the service. 
- Have regular forums to connect with client to discuss on day-to-day operational topics. Conduct Team meetings regularly. 
- Support team in resolving critical technical issues during crisis situations. 
- Engage in problem management process for root cause determination & permanent corrective action. 
- Responsible for technical delivery of Windows Server administration activities for mission critical production support environments. 
- Plan and oversee Windows Server patching and upgrade activities. 
- Leading the activities of Quarterly Maintenance weekends ensuring successful recovery of all the systems post activity.
- Preparation of Shift rosters for L1 team and execute them ensuring smooth 24x7 operations. 

Please send your application to with (JOB_002527) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume