Infrastructure Project Manager – Senior Project Manager

Infrastructure Project Manager – Senior Project Manager

Job Title: Infrastructure Project Manager – Senior Project Manager
Contract Type: Contract
Location: Singapore
Reference: JOB_002522[199]
Contact Name: BYA (+6565603224)
Contact Email:
Job Published: October 18, 2021 15:24

Job Description

We are looking for a Infrastructure Project Manager – Senior Project Manager, who is/are able to fulfill the following requirements:

Duration: 12 Months

- With 10 plus years of experience
- Bachelor’s degree.  IT Service Management certification preferred. 
Experience and Knowledge required: 
   -> IT Infrastructure Service Management experience and associated service models 
   -> Experience in CMMI based process improvement models, experience delivering Lean/Six sigma projects. 
   -> Practitioner level understanding of ITIL and working knowledge of service management platforms. 
   -> Experience working with and influencing various levels of management, building relationships and influence across teams. 
   -> Ability to lead, make decisions, problem solve and work within and with other teams (including partners) to deliver outcomes 
   -> Demonstrate a resilient approach to working, asking tough questions to identify root cause.  
   -> Ability to work in a fast-paced environment that shows flexibility, resiliency, self-awareness, and ability to support other team members. 
   -> Working knowledge of EUC operations including Remote support and Deskside support 
   -> Experience in Stakeholder management and Conflict resolution 
- Awareness of Service Management, Project and Portfolio management tools and platforms (Service Now etc.) 
- Knowledge of agile methodologies 
- Ability to identify and instill industry best practices. 
- Proven Customer Service skills 

Roles and Responsibilities:
- Conduct ongoing reviews on service health and ITIL/service management practices – across service transition, delivery, and transformation.  
- Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.
- Point of Contact for IT Teams and Vendors at across geographies 
- Point of Contact for future Infrastructure Enhancement and requirement gathering. 
- Coordinate with IT teams at different client Sites for Incident resolution and Project Implementations 
- Manage IT Service Delivery at onshore Locations 
- Coordinate with Offshore IT Team for coherence with Business requirements. 
- Proactively manage service levels, with primary focus on prevention of failures and swift corrective actions when necessary. 
- Responsible for effective management of the Daily, Weekly and Monthly Service Review processes. 
- Enables Service Reporting and Governance Reviews. 
- Responsible for Service Performance Management.  Develop and manage corrective action plans with Service functions and Partner groups 
- Drive Continual service improvement processes, tracking anticipated value and benefits. 
- Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team. 
- Work with PMO on short/long term IT Project implementations 
- Work with Delivery SPOCs and client Business users on IT requirements 
- Coordination with 3rd party vendor / contractors  on IT System upgrade/break fix /new installations 
- Vendor Contract and License Management 
- Implement Service improvement and Transformation initiatives 

Please send your application to with (JOB_002522) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume