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Infra Tech Support Analyst

Infra Tech Support Analyst

Job Title: Infra Tech Support Analyst
Contract Type: Contract
Location: Singapore
Industry:
Reference: JOB_001924[435]
Contact Name: JLU (+65 6560 3224)
Contact Email: JLU@geco.asia
Job Published: November 20, 2020 12:24

Job Description

We are looking for a Infra Tech Support Analyst, who is/are able to fulfill the following requirements:

Duration: 12 Months

Requirements:

- Primary Skill: Infrastructure Operations
- Minimum diploma in Information Technology.
- 18-24 months' experience in hardware, software support and networking operations.
- Good working and troubleshooting knowledge of workstation hardware, Windows 10 and Office 365.
- Confident in communicating and working with customers across all levels including VIPs.
- Team player and possesses a customer service mindset.

Roles and Responsibilities:
Tier 2 - Local Support Services:
- Resolve incidents raised by end users in a timely manner to meet service level agreements.
- Documents and implements standard operating procedures.
- Sets up and troubleshoots connectivity or performance issues related to all Accenture collaboration tools.

Workstation Support:
- Provides workstation support to local customers, resolving reported hardware, operating systems, and configuration issues through troubleshooting and research.
- Involve in the activities around PC life cycle including procurement, tagging of new assets to preparing assets for disposal.
- Maintains data integrity and security for workstations environment.
- Performs installations, upgrades and backups as requested/necessary.

Local Technology Coordination:
- Liaison between local technology and business needs and/or client projects, providing support and advice on technical related issues.
- Champions initiatives implemented by the CIO Organization and provides feedback on effectiveness as and when required.
- Develops and delivers training to local customers on the use of technology.

Please send your application to applicants@geco.asia with (JOB_001924) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume