General Support Analyst

General Support Analyst

Job Title: General Support Analyst
Contract Type: Contract
Location: Singapore
Reference: JOB_001842[550]
Contact Name: JLU (+65 6560 3224)
Contact Email:
Job Published: October 27, 2020 13:04

Job Description

We are looking for a General Support Analyst, who is/are able to fulfill the following requirements:

Duration: 12 Months


- 2+ years of experience in online operations, account management or technical support in a contact centre environment is essential
- Strong Skillset around attention to detail, organizational and problem-solving skills and a proven ability to drive results
- Ability to adapt and learn quickly in a fast-changing corporate environment and work cross-functionally across multiple time zones and functions
- Industry and business knowledge of online marketing space, content creation, digital publishing and/or media companies preferred
- Strong understanding of country market nuances and landscape, including geopolitical, economic and social issues.
- Strong Social Media Savviness.
- Primary Skill: Customer Interaction Handling
- Required experience

Roles and Responsibilities:
- Become an expert in the support experience for public figures, content creators, and media companies
- Develop investigative skills for identifying sources of verification in various cultural contexts
- Manage high volume ticket queues in a consistent and efficient manner
- Serve as the primary support point of contact for content creators, public figures, and media companies regarding the verification of their pages and content
- Support and communicate with public figures, content creators and media partners, to understand and resolve their inbound product questions and issues
- Communicate and collaborate cross-functionally to lead creator and partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
- Support charities utilizing their payments, issues and queries as part of our social initiatives
- Play an active role by contributing to improving policies and processes.
- Communicate effectively to educate Partners on our Products and provide recommendations when necessary.
- Work with support team to evaluate Partner's issues/problems, Identify root causes and derive solutions.

Please send your application to with (JOB_001842) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume

Get similar jobs like these by email

By submitting your details you agree to our T&C's