DevOps Analyst

DevOps Analyst

Job Title: DevOps Analyst
Contract Type: Contract
Location: Singapore
Reference: JOB_001616[529]
Contact Name: JLU (+65 65603224)
Contact Email:
Job Published: September 28, 2020 15:03

Job Description

We are looking for a DevOps Analyst, who is/are able to fulfill the following requirements:

Duration: 12 Months

- With at least 3 - 5 years of experience in AWS cloud and ELK, Grafana, Prometheus
- Familiar with AWS Cloud with strong troubleshooting capability 

Roles and Responsibilities:
- Adhere to service management SOP and SLA
- Provide high quality exceptional customer service using effective, professional, proactive and follow through communication
- Provide first level support for resolution of customer problems, incidents, issues, requests and queries.
- Liaise / Assign issues, problems, etc. to other Functional/Technical Support teams, or product teams as required to resolve/assign requests/issues in a timely manner.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
- Be customer advocate to provide feedback on product functionality/defects to engineering team
- Build AWS resources using Infrastructure as Code Terraform. 
- Metrics and Logging Dashboard setup - ELK, Grafana, Prometheus 
- Perform L2 support

Please send your application to with (JOB_001616) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume

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