Customer Service Representative/ Technical Support Representative
|Job Title:||Customer Service Representative/ Technical Support Representative|
|Contact Name:||DAG (+65 6560 3224)|
|Job Published:||March 08, 2021 10:28|
We are looking for a Customer Service Representative/ Technical Support Representative, who is/are able to fulfill the following requirements:
- With 1+ years of experience with Inbound Accounts
- Exceptional written and verbal communication skills
Roles and Responsibilities:
- Attracts potential customers by answering product and service questions, suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Please send your application to firstname.lastname@example.org with (JOB_002201) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary
- Availability information
- A latest MS-WORD Resume