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Customer Service Representative/ Technical Support Representative

Customer Service Representative/ Technical Support Representative

Job Title: Customer Service Representative/ Technical Support Representative
Contract Type: Permanent
Location: Philippines
Industry:
Reference: JOB_002201[549]
Contact Name: DAG (+65 6560 3224)
Contact Email: DAG@geco.asia
Job Published: August 16, 2021 13:58

Job Description

We are looking for a Customer Service Representative/ Technical Support Representative, who is/are able to fulfill the following requirements:

Permanent Role

Requirements:
- With 1+ years of experience with Inbound Accounts
- Exceptional written and verbal communication skills

Roles and Responsibilities:
- Attracts potential customers by answering product and service questions, suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed. 

Please send your application to applicants@geco.asia with (JOB_002201) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume