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Customer Service Representative (Counter)

Customer Service Representative (Counter)

Job Title: Customer Service Representative (Counter)
Contract Type: Contract
Location: Singapore
Industry:
Reference: JOB_001889[567]
Contact Name: JLU (+65 6560 3224)
Contact Email: JLU@geco.asia
Job Published: November 10, 2020 20:47

Job Description

We are looking for a Customer Service Representative (Counter), who is/are able to fulfill the following requirements:

Duration: 6 Months

Requirements:

- Customer Service experience
- At least ITE or Dip
- Savvy in using computer
- Primary Skill- Call / Conversation Management
- BMC IT Service Management (ITSM) (P3 - Advanced)
- Call and Conversation Management (P1 - Beginner)

Roles and Responsibilities:
- Provide support for resolution of customer IT problems, requests and queries.
- Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
- Primary responsibilities are focused on customer contact, and perform standard transaction processing.

Please send your application to applicants@geco.asia with (JOB_001889) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume

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