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Customer Service Representative

Customer Service Representative

Job Title: Customer Service Representative
Contract Type: Contract
Location: Singapore
Industry:
Reference: JOB_001192[825]
Contact Name: SJH (+65 6560 3224)
Contact Email: applicants@geco.asia
Job Published: November 22, 2019 15:38

Job Description

We are looking for a Customer Service Representative, who is/are able to fulfill the following requirements:

Duration: 12 Months

Requirements:

- At least 1-2 years of call center experience
- Primary Skill: Customer Service
- Additional Job Details:
   -> Service Desk
   -> Customer Service Management

Roles and Responsibilities:
- Log and Track customer system problems, incidents, issues, requests and queries.
- Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
- Primary responsibilities are focused on communication with users to update them on issue status, managing customer satisfaction surveys and tracking of contractual SLAs and KPIs for system problems and IAs.

 

Please send your application to applicants@geco.asia with (JOB_001192) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume