Customer Service Representative

Customer Service Representative

Job Title: Customer Service Representative
Contract Type: Contract
Location: Singapore
Reference: JOB_002811[321]
Contact Name: JLU (+6565603224)
Contact Email:
Job Published: August 30, 2021 14:46

Job Description

We are looking for a (role), who is/are able to fulfill the following requirements:

Duration: 12 Months

- Primary Skill: Call / Conversation Management

Roles and Responsibilities:
- Log all incoming email and record sufficient information to facilitate effective incident processing.
- Identify the impact, urgency, and priority of incidents
- Provide initial troubleshooting and support for incidents.
- Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.
- Seek confirmation for closure from the user when resolution is provided.
- Serve as the first point of contact for all incidents
- Prepare daily and weekly report

Please send your application to with (JOB_002811) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume