Customer Service Representative
|Job Title:||Customer Service Representative|
|Contact Name:||JLU (+6565603224)|
|Job Published:||August 30, 2021 14:46|
We are looking for a (role), who is/are able to fulfill the following requirements:
Duration: 12 Months
- Primary Skill: Call / Conversation Management
Roles and Responsibilities:
- Log all incoming email and record sufficient information to facilitate effective incident processing.
- Identify the impact, urgency, and priority of incidents
- Provide initial troubleshooting and support for incidents.
- Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.
- Seek confirmation for closure from the user when resolution is provided.
- Serve as the first point of contact for all incidents
- Prepare daily and weekly report
Please send your application to email@example.com with (JOB_002811) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary
- Availability information
- A latest MS-WORD Resume
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