Customer Service Representative
|Job Title:||Customer Service Representative|
|Contact Name:||JLU (+6565603224)|
|Job Published:||March 25, 2021 10:30|
We are looking for a Customer Service Representative, who is/are able to fulfill the following requirements:
Duration: 12 Months
- Primary Skill: Customer Service
Roles and Responsibilities:
- Log all incoming call/email and record sufficient information to facilitate effective incident processing.
- Identify the impact, urgency, and priority of incidents
- Provide initial troubleshooting and support for incidents.
- Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance team and monitor progress.
- Seek confirmation for closure from the user when resolution is provided.
- Serve as the first point of contact for all incidents
- Prepare daily and weekly report
Please send your application to firstname.lastname@example.org with (JOB_002286) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary
- Availability information
- A latest MS-WORD Resume
Get similar jobs like these by email
By submitting your details you agree to our T&C's