Customer Service Officer

Customer Service Officer

Job Title: Customer Service Officer
Contract Type: Contract
Location: Singapore
Reference: JOB_003062[836]
Contact Name: JLU (+6565603224)
Contact Email:
Job Published: July 13, 2022 16:50

Job Description

We are looking for a Customer Service Officer, who is/are able to fulfill the following requirements:

Duration: 12 Months

- With at least 1 year experience in the contact center or customer service-related industry
- First level helpdesk to respond to calls

Roles and Responsibilities:
- Provide first call resolution to users who called into our hotline which is public facing, advising on issues or assisting on help needed
- Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact
- Perform outbound calls to users who leave callback
- Handle emails as assigned by team leader
- Handle written responses via the Chatbot/ Virtual Assistant
- Agent would need to be able to take stress of answering calls from members of public
- Able to work shift and weekends when necessary

Please send your application to with (JOB_003062) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume