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Customer Service Lead

Customer Service Lead

Job Title: Customer Service Lead
Contract Type: Contract
Location: Singapore
Industry:
Reference: JOB_001785[452]
Contact Name: JLU (+65 6560 3224)
Contact Email: JLU@geco.asia
Job Published: October 05, 2020 15:34

Job Description

We are looking for a Customer Service Lead, who is/are able to fulfill the following requirements:

Duration: 12 Months

Requirements:

- At least 7-8 years of call centre experience and 2 years of team leading experience (lead a team at least 10-15 call centre agent).
- Primary Skill: Customer Service
- Additional Job Details:
   -> Service Desk
   -> Customer Service Management
   -> Team lead

Roles and Responsibilities:
- To provide overall leadership to the customer service team in fronting public calls.
- Able to drive automation and innovation in the area of call center solution.
- Able to drive process efficiency to improve the efficiency of the customer service team.
- Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing.
- lst level helpdesk to respond to call and provide resolution to customer queries

 

Please send your application to applicants@geco.asia with (JOB_001785) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume