Client Experience Manager

Client Experience Manager

Job Title: Client Experience Manager
Contract Type: Contract
Location: Singapore
Reference: JOB_002525[106]
Contact Name: BYA (+6565603224)
Contact Email:
Job Published: October 18, 2021 15:36

Job Description

We are looking for a Client Experience Manager, who is/are able to fulfill the following requirements:

Duration: 12 Months

- 10 plus years’ experience managing programs in the IT infrastructure services
- Client Experience Lead is a strategic business partner who shares ownership for both business strategy and business value results.
- The  role connects business and IT world and is a single point of focus for business for the IT for escalations and demand management 
- Working experience as a business relationship manager, IT demand management, Customer relationship manager 
- Experience of interfacing with business units and business stakeholder management 
- Strong understanding of IT technology, processes and digital trend 
- Understanding of IT Global service delivery and Project execution lifecycle  
- Have previously worked in a total outsourcing environment and or with multi-vendor environment in a SIAM model as a member or lead 
- Relationship-building with various business and IT stakeholders  
- Strategic thinking & situational leadership 
- Negotiating and problem-solving skills 
- Collaborative and to encourage collaboration 
- Ability to focus on business value results and not just the solutions 
- Identify potential win-win opportunities for customer and Infosys 
- Ability to identify risks & dependencies in advance and front load them  
- Knowledge of IT Infrastructure services and associated Processes 
- Ability to collaborate with high skilled Architects and IT professionals  
- Has prior experience in working in a multi-cultural and diverse environment  with a multi-location team  
- Certified Business Relationship Management Professional (BRMP) 
- Certified Business Relationship Manager (CBRM) 

Roles and Responsibilities:
- Develop a deep knowledge of the business partner’s business unit and create a bridge between IT and business
- Understand business requirements and convert that to IT deliverables and drive the business priorities with the IT teams
- Track and communicate the IT outcomes and IT metrics related to the business units.
- Responsible for delivering the customer experience metrics to the business unit.  
- Ensure project and initiative progress, including consistent and effective communication. This includes managing escalation and avoiding risk. 
- Educate business about IT processes, roles, and capabilities. 
- Establish communication processes and channels between business and IT . 
- Measure and communicate business value realized with the business stakeholders on a periodic basis. 
- Handling stakeholders’ complaints and escalations and work closely with delivery to fix customer issues 

Please send your application to with (JOB_002525) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume


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