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Bridge Support Analyst - Data Cente

Bridge Support Analyst - Data Cente

Job Title: Bridge Support Analyst - Data Cente
Contract Type: Permanent
Location: Singapore
Industry:
Reference: JOB_001446[208]
Contact Name: JLU (+65 6560 3224)
Contact Email: RSA@geco.asia
Job Published: May 22, 2020 16:53

Job Description

We are looking for a Bridge Support Analyst - Data Center, who is/are able to fulfill the following requirements:

Requirements:
Mandatory Technical Skills: 
- 3+ Yrs of Remote Infrastructure Support experience with knowledge on Datacenter enviornment 
- Understanding of Server and Network terminologies.
- Related experience and training in troubleshooting and providing help desk support.

Desirable Technical Skills: 
- Understanding of Datacenter enviornment.

Mandatory Functional Skills: 
- Strong customer relations experience
- Knowledge and experience of customer service practices
- Knows when to refer issues to supervisor and when to handle them personally
- Solves problems using standard procedures and precedents

 

Roles and Responsibilities:
- Bridge initiation and support
- Update bridge information
- Engagement if appropriate support teams based on engagement process and procedures
- Bridge handover-takeover
- Capturing relevant information and updating during bridge calls
- Send communications to stakeholders

Please send your application to applicants@geco.asia with (JOB_001446) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume