Application Maintenance Lead

Application Maintenance Lead

Job Title: Application Maintenance Lead
Contract Type: Contract
Location: Singapore
Reference: JOB_001999[460]
Contact Name: JLU (+65 6560 3224)
Contact Email:
Job Published: December 23, 2020 17:54

Job Description

We are looking for a Application Maintenance Lead, who is/are able to fulfill the following requirements:

- More than 8 yrs IT Application Systems Management with strong experience in Operations Team management & Client Stakeholder management.
- Primary Skill: Java Standard Edition
- A strong team player with leadership qualities
- Knowledge of application support on various technology areas such as Liferay, Java technologies, data integration, analytics, API/ESB integration etc
- Able to coordinate with multiple workstreams to manage, optimize and meeting client SLA's.
- Strong team lead skills to manage team of upto 20 members
- Able to coordinate with the infrastructure team with relevant understanding of the underlying technology
- Able to diagnose and resolve complex multi-technology problems/issues
- Strong application support governance and operational discipline
- Strong communication skills with both the internal team and client stakeholders
- Able to understand business/functional requirements for assessing complex issues

Good To Have Skills:
- Experience in Health IT or Government projects
- System Defect Management & Configuration Management
- Good understanding of relational databases

Roles and Responsibilities:
- Demonstrate experience in working in a highly complex environment (critical infrastructure, 24x7 operations)
- Responsible for ensuring smooth and stable application maintenance / operations of critical healthcare application systems, reporting to Service Delivery Manager of overall Operations
- Responsible for managing and coordinating resolution of all Critical issues to minimize disruptions to the 24x7 operations of the system
- Provide Troubleshooting and Root Cause Analysis of production incidents in accordance to Service Level Agreements|
- Provide workarounds for incidents that cannot be immediately resolved so that users can continue with their business as usual
- Organize and participate in conference calls, meetings, etc. needed to facilitate the investigation of Production outages/problems and subsequent restoration of service
- Establish and practice business continuity and disaster recovery procedures to ensure recovery capability
- Provide advisory to teams on technical/process concepts related to operations team
- To identify Service Improvement Plans & lead them to closure by coordinating within & outside AO team by effective collaboration & communication
- Provide mentorship to AO teams leads & team members

Please send your application to with JOB_001999) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume