APAC IS&T Customer Systems Technical Analyst
|Job Title:||APAC IS&T Customer Systems Technical Analyst|
|Contact Name:||SBO (+65 6560 3224)|
|Job Published:||August 30, 2019 15:14|
We are looking for a APAC IS&T Customer Systems Technical Analyst, who is/are able to fulfill the following requirements:
Duration: 12 Months
- Provide project and release go-live support for Customer Systems Applications.
- Lead the design to deployment phases of selected projects.
- Coordinating and providing leadership for critical (P0/P1) issues on key applications during APAC business day under follow the sun model
- Engaging the necessary support teams, facilitating multi-functional collaboration, working towards mitigation, and communicating to management and business partners.
- Drive progress on global issues during Asia Pacific Timezone and coordinate with global Operation partners to ensure continuity of support and issue resolution where high impact issues span across business hours of other regions (EMEIA, AMR).
- Fostering process and technology improvements for global Customer Systems applications to improve Operational excellence.
- Coordinating Customer Systems support activities and communication for major business events in Asia Pacific.
- Strong team player
- Positive working attitude to challenges
- Pro-active and able to work on own initiative
Experience/ Skills Required:
- CRM with Contact Center Technologies development or operational background
Please send your application to email@example.com with (JOB_) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary
- Availability information
- A latest MS-WORD Resume
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