Alliance Client and Sales Support Specialist

Alliance Client and Sales Support Specialist

Job Title: Alliance Client and Sales Support Specialist
Contract Type: Contract
Location: Singapore
Reference: JOB_000928[996]
Contact Name: SJH (+65 6560 3224)
Contact Email:
Job Published: November 12, 2019 10:14

Job Description

One of our clients is looking for a Alliance Client and Sales Support Specialist, who is/are able to fulfill the following requirements:

Duration: 12 Months

Roles and Responsibilities:

- Vendor-Focused Knowledge and Relationships:
   -> Program and Product Advocate – Become an expert in the resale programs for Vendors through knowledge of the Vendors’ products and programs
   -> Deal Champion – Participate in or facilitate discussions and flow of information between Vendors, Alliance
   -> Sales and the Pre-Sales Technical Architects, the client engagement team, or the client as necessary
   -> Communication – Work with Vendors to create quotes and own the process to obtain the best available pricing and other resell terms; Leverage the opportunity to interact and build deep Vendor relationships
- Client-Focused Relationships:
   -> Product and Program Counsel – Provide clients and engagement teams with factual information and analysis on various technology solutions that support our client needs
   -> Be a prime contact for our clients - identifying opportunities for resale and supporting same (quoting, ordering, logistics, services, invoicing support); creating /maintaining high levels of customer satisfaction in all client related situations; Identify and escalate any client issue as appropriate; Work to gain knowledge about the client’s business and relevant processes (e.g. procurement) and document information; Understand engagement economics
   -> Support Configure-Quote-Purchase-Invoice lifecycle
   -> Bill of Materials to Quote – Work with the Technical Architect to finalize solution configuration required to develop the BoM. This includes working with the resale services business in support of our client engagements as well
   -> Convert BOMs into a quote Vendor Quote
   -> Generate Client Quote from Vendor Quote using appropriate pricing strategies in coordination with Alliance Sales
   -> Support process to get Purchase Orders approved with client signature on Quotes
   -> Coordinate submission of Vendor Order
   -> Manage final invoicing activities required to get payment from clients
- Client Knowledge and Relationships:
   -> Experience and Innovation – Develop deep understanding of the Resell business process and be able to communicate the process and alternatives to Clients and Client Teams
   -> Execution Excellence – Delivery Client superior service around order management for resale transactions
   -> Account Management – Where requested, provide customized information, reports, or other forms of support; Leverage account experience and knowledge to build deep relationships
- Logistics, Deal Shaping and Execution:
   -> Supervise Order Fulfillment – Manage primary responsibility for overseeing the order process – from quote to contract to delivery to invoicing and post delivery support
   -> Trade-In Management – shape deals to take advantage of all available trade-in incentive programs offered by vendors
   -> Shipping Logistics – coordinate custom shipping requirements (e.g., Freight Forwarding, post-dated ship dates, client provided shipping) on behalf of client
   -> Disposal – provide disposal services for decommissioned product as required by client
   -> Returns Management – Management of order excess returns, DOA returns, RMA returns, Disposal returns
- Maintenance Renewal:
   -> Identify, track, and position opportunities to sell maintenance renewal agreements with Clients
   -> Managing the process to renew maintenance agreements for equipment previously resold by Accenture
   -> Provide support to clients to manage inventory, service levels, renewal dates, and other aspects of our clients’ Maintenance contracts
- Resale Services:
   -> Take inputs from Systems Architects and/or Clients for field and operational Resale services for Statement of Work and Quote creation:
   -> Put together standard quotes for services based on our repository of standard services
   -> For non-standard resale services opportunities, as the requirement for deviation comes from the pre-sales activity, document requirements for input into a non-standard scope of work or statement of work and feed it into the Operations team for completion (time/effort/pricing) or into the Field Services team for completion (time/effort/pricing).


Please send your application to with (JOB_000928) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary 
- Availability information 
- A latest MS-WORD Resume