Account Sales Executive Manager
|Job Title:||Account Sales Executive Manager|
|Contact Name:||SJH (+6565603224)|
|Job Published:||May 05, 2021 10:32|
We are looking for a Account Sales Executive Manager, who is/are able to fulfill the following requirements:
Duration: 6 Months
- With 2 Years and above experience
Roles and Responsibilities:
- ASE should show accountability and ownership towards customer requests and provide end to end support.
- ASE is the customer point of contact along with Singtel Account Managers and is responsible for carrying out the customer projects and resolving billing issues.
- ASE should engage with the internal stakeholder teams to arrange the resources for customer project completion.
- ASE should ensure that timeline and accuracy is maintained for all customer requests.
- Order Processing
-> Checking of documents, quotations and forms
-> Timely raising of sales orders to CSS
-> Accuracy in order raising to ensure provisioning and billing accuracy
-> Raising of waivers and adjustments and getting sign offs
-> Coordinating with customers and CSS to ensure smooth provisioning
-> Arrangements of site surveys, wiring etc
-> Alerting customers and AMs if there's any potential RFS delays
- Pre and Post Sales Support
-> Support to AMs
-> Assist AMs in reporting circuit faults and providing updates of circuit status accordingly to customer.
-> Addressing customers' pre-sales enquiries and ordering process etc
-> Served as another customer point of contact for SingTel Account team
- Support for Re-Location and Complex Projects
-> Preparation work for relocation, ensure all services/aspects are well taken care of.
-> Checking of resources and making reservations in system for voice services
-> Verification of all information in forms, check endorsement of quotation and ensure they are orderly before submission to CSS.
- Customer Account Info Administration
-> Filing of documents e.g. SRCA, Contract Agreement, Pricing etc
-> Recording of customized account info
- Billing Issues
-> Assist AMs in billing issues, investigations, refunds, SLG rebates
-> Account consolidations, transfers
-> Checking of PTCs
-> Supporting key customers for customized billings
-> Coordinating with Finance and Credit departments
- Customer Experience
-> To support customers well so as to achieve customer satisfaction and ensure the ease of doing business with SingTel
-> Any Other Duties Assigned by Supervisor
Please send your application to email@example.com with (JOB_002445) in Subject line and highlighting:
- Your relevant experience
- Current/expected salary
- Availability information
- A latest MS-WORD Resume
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